How do I return an item/order?

We have two locations that you may send a return to. We allow you to ship to the closest location to help lower the cost. Please CLICK HERE TO PRINT A RETURN FORM and ship your return to either of the addresses below:

Worldwide Cyclery West - Returns
3225 Grande Vista Dr.
Newbury Park, CA 91320

or

Worldwide Cyclery East - Returns
3063 Columbia Ave.
Lancaster, PA 17603

*Please DO NOT return items to our Reno, NV location*

We offer a 45 day return period on all new items. We want our customers to be happy and returns to be easy. We only request that the item is in its original packaging and in the same NEW condition as you received it. For standard returns, the buyer is responsible for shipping costs. Bikes and frames are only available for store credit, however, everything else can be returned for a full refund.

We really don't do exchanges, because there is a much faster way for you to get your new item.  Simply buy the correct item you need on the site and then click here for the return form, return your item to us and we will refund your payment once we receive the return.

If you feel we made a mistake or the item was damaged in shipping, please contact us and we will make it right immediately. If the error was on our end, we will send you a pre-paid shipping label to send the item(s) back and handle the refund right away.

If the item exceeds the 45 day return limit but is still brand new, unused with full retail packaging we can offer store credit. We will not be able to issue a refund after 45 days. Anything past a year will not be accepted for a refund or store credit.

We are nice people and always willing to help and make you happy so don't hesitate to get in touch. We understand there will always be unique situations and we are more than willing to help out.