My package is nowhere to be found!
Unfortunately sometimes this can happen, but most of the time the package was simply placed in an unexpected area at the delivery address. We first recommend to check any other locations the package might be (the front door, back door, mailbox or even a neighbor's house).
If the package is still nowhere to be found, it’s possible that it was erroneously marked as delivered by USPS. If it’s simply a USPS error, the package will usually be delivered the next business day.
Another unfortunate possibility when dealing with certain shared-delivery points such as apartment buildings or even porches in residential neighborhoods is that the package may have been stolen after delivery. See this FAQ about possible stolen packages.
Following up with USPS
If your order shipped with USPS and the package is still nowhere to be found, they can sometimes be located by visiting your local Post Office or speaking with the letter carrier for that address.
Ask USPS for the GPS Location Scan Information
For USPS packages, a final option is to call your local Post Office and ask for the GPS location scan information. When you present the tracking number, USPS will be able to tell you the GPS location where they scanned and delivered the package down to a 6-foot radius. Then, this may be able to help narrow down the search area!
If all else has failed, we can submit a missing mail search request. See this FAQ about possible stolen packages.
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