It sucks, but sometimes packages are lost in transit (like socks in a dryer), or thieves think your new bike parts are cool and want them for themselves.
Typically the carrier will determine if your order can be left in a safe secure place at your delivery address. For orders over $500 we always ship with a signature required.
If you believe your package may have been lost or stolen, the best thing to do is contact the carrier (USPS/FedEx) that delivered the package. Be sure to have your tracking number handy.
If you are still having issues, contact us and we can try and assist you.
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