We are open & shipping! But PLEASE be a little patient with us.
We are a bit backlogged and not able to move as fast as normal. Emails & phone calls are not being answered quite as fast as you might be used to and our shipments are going out a bit slower than usual.
Please watch this short video ↴
USPS First-Class and Priority Mail
It's not uncommon for USPS to skip package scans when they're running behind in order to allow them to move packages quicker than otherwise since additional scanning also means additional processing time.
Sometimes the tracking information isn't being updated by USPS as it should be, and we can understand your frustration in having to wait for your awesome new bike parts.
Sometimes the weather is an issue, perhaps a global pandemic is causing delays, and sometimes packages just aren't scanned into the carrier's system at intermediary stops, so it looks like nothing is happening. Other times, it's just the carrier running behind. It happens.
While shipping procedures and delays are out of our control we are determined to make sure you're satisfied. Just know, once it leaves our shipping locations, your order is on its way to you.
USPS Priority Mail International and USPS Priority Mail Express International
** Please note: ** USPS International shipments can take some time to be delivered.
Just think how far your bike parts must travel and get handled, just to make it to you. It can take quite a bit of time for the shipment to get through Customs as well as get sorted through your local postal carrier.
We appreciate your patience with these orders but know your new bike parts or gear is on its way.
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