Domestic Shipments
USPS First-Class and Priority Mail
Sometimes the tracking information isn't being updated by USPS as it should be, and we can understand your frustration in having to wait for your awesome new bike parts.
Sometimes weather is an issue, and sometimes packages just aren't scanned into the carrier's system at intermediary stops, so it looks like nothing is happening. Other times, it's just the carrier running behind. It happens.
It's not uncommon for USPS to skip package scans when they're running behind in order to allow them to move packages quicker than otherwise since additional scanning also means additional processing time.
While shipping procedures and delays are out of our control we are determined to make sure you're satisfied.
International Shipments
USPS Priority Mail International and USPS Priority Mail Express International
USPS International shipments can take some time to be delivered.
Just think how far your bike parts must travel and get handled, just to make it to you. It can take quite a bit of time for the shipment to get through Customs as well as get sorted through your local postal carrier.
We appreciate your patience with these orders, but know your new bike parts or gear is on its way.
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