Sometimes when you ride, stuff doesn't stand up to the manufacturer's specifications, or something just isn't right from the start. It's rare but it can happen. We are here to help out!
These brands below prefer to work with the end-user/customer directly and this will also solve any potential issues much quicker by working with them directly. : )
To speed up the process, be sure to collect the following information before contacting the manufacturer:
- Receipt(s) (Check all your email addresses).
- The part number and/or serial number.
- CLEAR Pictures and/or video of the issue.
The brands listed below prefer to deal with the end-user directly.
The brands listed below require an authorized dealer to process their warranty claims, please click this link to begin a claim.
You will need to include the following:
- Order number
- Part serial number
- Clear and detailed pictures and/or video of the issue.
- A detailed description of the problem.
| Avid | Quarq | |
| Ergon | Rockshox | |
| EVOC | Salsa | |
| Five Ten | Shimano | |
| Fox Racing (Apparel) | SRAM | |
| Fox Suspension | Surly | |
| iSSi | Teravail | |
| iXS | Truvativ | |
| Jagwire | Wheels Mfg | |
| MicroSHIFT | Whisky Parts Co | |
| One Up Components | Zipp | |
| Quality Wheels |
If you do not see your brand listed, please contact us before shipping any products.
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