How do I return an item/order?

At Worldwide Cyclery, we go above and beyond to ensure your satisfaction, striving to make returns effortless. We offer a generous 45-day return window for all new items, because we understand that sometimes products may not meet your expectations or fit your bike as intended.

To make your return experience seamless, we kindly ask that returned items are in their original packaging and in new condition, just as you received them.

If you have any doubts about the condition of the product before initiating a return, please don't hesitate to reach out to us. We're here to assist you every step of the way.

It's important to note that items that have been installed, used, or are not in new condition are NOT eligible for a refund. Depending on the circumstances, we may opt to return the used item to you or offer store credit, albeit subject to a minimum 20% restocking fee and store credit only. To avoid any inconvenience, we kindly request that only new items be returned.  See our complete Return Policy FAQ.

Additionally, please be aware that original shipping costs are non-refundable.

To further simplify the return process, we have two conveniently located return centers. No need for an RA#; simply provide your order number. You can ship your return to the nearest location, which not only speeds up the process but also helps minimize postage costs for you.

Feel free to ship your return to any of the addresses listed below: