What is your return policy?

45-Day Return Window (Most Items)

• All new items may be returned within 45 days of delivery.
• Items must be unused, uninstalled, and in original retail packaging, in the same new condition as received.

Condition Requirements & Restocking Fee Schedule (Applies to All Returns)

• All returned items are inspected upon arrival. Restocking fees are assessed based on the condition of the item when received.
  • 0% restocking fee: Unopened items in brand new condition with perfect original packaging.
  • 10% restocking fee: Open-box items that are unused and 100% resellable as new.
  • 20% or higher restocking fee: Items with damaged or missing packaging, incomplete contents, or anything requiring additional inspection, repackaging, or handling.
• Installed, used, altered, or incomplete items are not eligible for a refund. At our discretion, these items may be returned to the customer or accepted for store credit with a minimum 20% restocking fee.

Manufacturer Boxes and Packaging

• Do not attach shipping labels directly to the manufacturer’s box unless we originally shipped it that way.
• Using a manufacturer box as the shipping container with labels attached will void the refund.
• You may cover or remove our original shipping labels when returning.

Shipping Costs

• Original shipping charges are non-refundable. (Example: Additional Expedited Shipping Fees).
• Return shipping costs are the responsibility of the buyer unless the return is due to our error.

Late Returns

• Items returned after 45 days may be eligible for store credit only, with the above Condition Requirements listed above.
• Items more than one year from the purchase date are not eligible for refund or store credit.

Apparel, Shoes, and Soft Goods

• Soft goods, clothing, shoes, and helmets must be unworn, unused, and returned with all original tags and packaging.
• Used or worn apparel items will not be accepted and will be discarded.

Exchanges and Warranty

• For exchanges, please refer to our Exchange FAQ.
• For defects in materials or workmanship, please review our Warranty FAQ before initiating a return.

International Orders

• International return shipping is the responsibility of the customer. We do not provide international return labels.
• Refunds may be adjusted based on the exchange rate at the time of return and may differ from the original purchase amount.
• We cannot provide International Return Labels.

Bikes, Frames, and Large-Format Items

• Bikes and frames are eligible for store credit only. No exceptions.
• Due to size, value, and handling requirements, additional inspection standards apply.

Return Shipping Locations

To speed up processing, ship your return to the closest location below:
 

Errors or Shipping Damage

• If you believe an item arrived damaged or we made an error with your order, contact us before starting a return.
• If the issue is confirmed to be our responsibility, we will provide a prepaid return label and expedite your refund or exchange.
   

We aim to be fair, consistent, and efficient with returns. If you have questions about eligibility or condition before shipping an item back, please contact us for clarification.